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Public Statement:

ODPA start investigation into Sure Directory issues

Published: 2 October 2019

On 1 October 2019, the Office of the Data Protection Authority (ODPA) began an investigation in relation to how Sure handled personal data for the 2019 Sure Directory.

Sure have been notified of the start of this investigation. The ODPA welcomes Sure’s constructive engagement and their full co-operation is anticipated.

The ODPA will be investigating Sure under section 69 of The Data Protection (Bailiwick of Guernsey) Law, 2017. The investigation will cover the processing of personal data for, and publication of, the 2019/2020 telephone directory. Concerns raised by several members of the public will also be taken into account to determine whether any aspects of the Law have been breached.

The outcome of the ODPA’s investigation should not be speculated on, or its conclusion pre-judged. No further comment will be made at this time.

Whilst as previously advised individuals should speak to Sure in the first instance if they are concerned about their personal data, ongoing issues can be reported to the ODPA.