Other routes to consider

It is important to explore all avenues available to you when you are unhappy with how an organisation has behaved.
If you need general advice 
You may be best placed to contact Citizens Advice. They offer free and confidential advice on a broad range of topics and may be able to signpost you to other specialised services.  

If you need specific legal advice 
You may wish to contact a law firm listed with The Guernsey Bar if you need legal advice or representation. 

If you have a concern about an employment issue
You may wish to contact the Employment and Equal Opportunities Service in the first instance. Depending on the outcome of that you may have a case to complain to the Employment & Discrimination Tribunal Panel. 

If you have a concern about a financial services issue 
You may wish to contact the Channel Islands Financial Ombudsman (CIFO) in the first instance as they provide a free service to resolve complaints. Depending on the circumstances you may wish to contact the GFSC if you are concerned that one of their licensees has breached their regulatory requirements. 

If you have a concern about your consumer rights 
You may wish to contact the Trading Standards Service if you have concerns about a local trader’s contracts, terms & conditions, commercial practices, product safety etc. 

If you have a question about a local charity or the charitable sector
You may wish to contact the Association of Guernsey Charities as it is the umbrella organisation for the sector and represents over 300 local charities. 

If you have a concern about a tenancy issue and you live in social housing
You may wish to contact Housing if you're applying for, or already living in, social housing and either Housing or the Guernsey Housing Association (GHA) make a decision about your case that you think is unreasonable, unfair or against the law.

If you have a concern about a Member of the States of Deliberation 
You may wish to contact the Commissioner for Standards if you think that a States Member has breached the "Code of Conduct for Members of the States of Deliberation". 

If you have a concern about the States of Guernsey’s handling of your personal data 
You may wish to contact the States of Guernsey Corporate Data Protection Team if you have a concern about how the States of Guernsey handle personal data.

If you have a concern that a criminal offence may have been committed
You may wish to contact Guernsey Police if you think that a crime has been committed. The ODPA regulates the local data protection law, but any criminal offences committed under the Law (e.g. unauthorised use of personal data) are dealt with by the police. 

If you have a concern about how an organisation is handling personal data
If you are concerned that your employer, ex-employer, or another organisation has not complied with their legal data protection obligations in relation to other people's data, you can contact us in confidence. We have powers to undertake investigations and inquiries, where appropriate.

If you have a specific concern about your personal data
If you are concerned that your data protection rights have not been respected and have not managed to resolve the matter with the organisation involved, you can make a complaint to us.